Last updated July 10, 2024
We appreciate your business and strive to ensure your satisfaction with every purchase. Please review our returns policy carefully before making a purchase:
- Exchanges Only: We do not offer refunds for any purchases. However, we do allow exchanges for items of equal or lesser value within 30 days of the original purchase date.
- Condition of Items: To be eligible for an exchange, items must be unused, unworn, and in the same condition as when you received them. They must also be in their original packaging.
- Proof of Purchase: To initiate an exchange, you must present a valid proof of purchase, such as a receipt or order confirmation email.
- Excluded Items: Some items, such as personalized or customized products, or ‘AS IS’ items are not eligible for exchange unless they are defective or damaged upon receipt or stated otherwise.
- Exchange Process: If you wish to exchange an item, please contact our customer service within the 30-day window to initiate the exchange process. We will provide further instructions on how to proceed.
- Shipping Costs: Customers are responsible for any shipping costs and insurance costs associated with returning items for exchange and will be the customers sole responsibility until we receive the item. However, if the exchange is due to a mistake on our part or if the item is defective, we will cover the return shipping costs.
- Final Sale Items: Items marked as final sale are not eligible for exchange unless they are defective or damaged upon receipt.
- Discretionary Exchange: We reserve the right to refuse exchanges that do not meet the conditions outlined in this policy or if we suspect misuse or abuse of our exchange process.
By making a purchase with us, you agree to adhere to the terms and conditions of this return policy. If you have any questions or concerns, please don't hesitate to contact our customer service team for assistance.
